Please read the following Terms & Conditions for Orli. By reading this you accept all Terms & Conditions stated here. If you do not agree to these terms, please do not use this website.

We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the Terms & Conditions regularly.

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

PRIVACY AND DATA PROTECTION

Orli respects your privacy and will treat all information confidentially.

We require certain information in order to conduct our business together. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details. We may also ask you general questions in order to improve our service to you.  Other than our advisers and finance providers we will not share your information with third parties.

We will use your information for the following:

  • To conduct business between ourselves
  • To contact you about our promotions and services
  • To maintain and improve the content of our marketing and publications
  • Complaint handling and other enquiries

INTELLECTUAL PROPERTY

The intellectual property rights in all software and content (including photographic images, logos, trademarks, text and designs) made available to you on or through this Website remains the property of www.massagecandles.co.uk or its licensors and are protected by copyright laws and treaties worldwide.  All such rights are reserved by www.massagecandles.co.uk and its licensors.  You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise unless specifically authorised by Orli.

ORDERS

Once you have placed an order online, you will be sent a confirmation email.  If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.

CONTRACT MANUFACTURING ORDERS

Any orders placed under Contract Manufacturing will be subject to their own Terms and Conditions of which you will be notified at point of order.

DELIVERY

Subject to stock availability and volumes ordered, dispatch will normally be  within 1-3 working days.  Please note, if you require a Saturday delivery or require receipt of good urgently please contact us and we can arrange this for you subject to additional shipping fees as per our courier costs.

Deliveries outside the UK may incur additional charges such as local taxes for which you are responsible and payable by you. If you are not sure if extra charges are applicable to you, please contact us.   Please also note that if you are outwith the EU you will need to check whether there is a requirement for additional paperwork to support the importing of these Cosmetic products into your Country.  We are more than happy to assist you with this process but any fees arising from such documentation, you will be responsible for paying.  We will not be responsible for goods being declined at Customs due to lack of appropriate paperwork so please check before placing an order on our website.

DAMAGED GOODS

Orli undergo a product quality check before orders are dispatched. However, if you receive damaged goods, you must inform us immediately via email to admin@massagecandles.co.uk or  call us on +44 (0)77956 70545 within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.

RETURNS POLICY

Please contact us if you would like to discuss returning any products.

On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Depending on your reason for returning you will not be refunded any original delivery charges.

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur.

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

LIABILITY

You agree that you are at your own risk when using the Orli website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:

  • Any special loss
  • Any loss of revenue, profits, business or contracts
  • Any loss of data
  • Any loss of reputation

Our website may contain links to other sites – we are not responsible for the content on these sites.

WARRANTY

We make no warranty or guarantees regarding our products or information provided on our website.

  • Burning instructions and tips – these are provided for guidance only. It is your responsibility that our products are used safely. We will not accept responsibility for misuse.

AVAILABILITY OF OUR WEBSITE

We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.

COMPLAINTS

If you have any complaints about our products or service, please send us an email to admin@massagecandles.co.uk.