Orli  - The ultimate luxurious body candle

RETURNS

There must be a valid reason for any returns so please contact us to discuss in the first instance on 0131 554 4577.  Where it is agreed that the goods can be returned this must be done within 5 days from receipt of the goods and they must be returned unused. The items must be returned in the condition they were received at your own expense. Once received we will either refund you or provide credit at our discretion. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the courier responsible.

Where your order was paid by credit/debit card, a refund can only be issued to the card used to make the original purchase.  Payments made to our Bank Account will be refunded to your Bank Account.  Orders paid for via PayPal will be refunded via PayPal.

Items returned to us that arrive damaged or lost will NOT be credited.

Goods damaged in transit to you will be refunded or replaced at our discretion.  We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead.

Damages or problems MUST be notified to us within three days of receiving the order. Photographic evidence of damage may be required.